KoloPlus Child Safety Standards

On KoloPlus the following is strictly prohibited (in posts, comments, photos, videos, profiles, communities and messages):

• Any child sexual abuse material (CSAM) — including drawn, edited or AI-generated material.
• Sexualisation of minors: sexual comments, images or descriptions of children.
• Grooming — attempts to gain a child’s trust for sexual purposes, requests for intimate photos or to move to another app for such contact.
• Sexual extortion (sextortion) and threats to share intimate material.
• Child trafficking, offers to meet minors for sexual purposes.
• Links to such material, exchanging it or helping to find it.

• Age is given at registration; it decides what a person can use.
• Children aged 9–12 use only the game part (arena, rankings, games): the feed, posts, communities and messages are not available to them.
• Teens aged 13–17 can write posts and comments in the feed and in communities; listings, community chat and community messages are not available to them, and they send private messages only to their own friends.
• A minor’s social profile is visible only to their friends; everyone else sees just the login, the avatar and the arena profile.
• Anyone can send a friend request to a teen aged 13–17 — the teen decides whether to accept it; children aged 9–12 get requests only from friends of their friends. A request opens nothing until it is accepted.
• Only a minor’s friends — people whose request they accepted — can send them private messages; only friends can post on their wall, and mentions from strangers send them no notification.
• Everyone, including minors, sees a reminder to take a break after every hour on the site — only the person’s own device counts this time; from 22:00 to 07:00 their local time, pop-up notifications are not shown, and in the morning they wait in the list. This is advice, not a limit: both can be switched off in the settings.
• Content marked 18+ is not shown to minors; there is no personalised profiling of minors; minors’ profiles do not appear in search engines.
• Anyone can block a person, hide their content and report them; reports are reviewed by moderators.

1. In the app or on the website, press “Report” next to a post, comment, media item or listing, or on a person’s profile (in private messages — “Report” on the message), and briefly describe what happened.
2. Or write to child-safety@kolo.plus: a link to the post, profile or message and what exactly you saw.
3. If a child is in immediate danger, call 112 or the police in your country right away.

Do not forward or save such material yourself, not even as evidence — a link or a description is enough; we will do the rest.

• We remove child sexual abuse material as soon as we become aware of it and ban the accounts involved.
• Child-safety reports are handled with priority.
• We keep data needed for an investigation within the limits and for the periods required by law.
• We notify the competent authorities (including the Police of the Czech Republic) and cooperate with them as required by law.
• We comply with child-protection laws in the countries where KoloPlus operates.

The designated person who can answer questions about our CSAE/CSAM prevention practices (including for Google Play and law enforcement):