Account Deletion Policy
This document explains how a user can delete a KoloPlus account and which data will be erased or anonymized.
1) How to delete an account
- Sign in to your account.
- Open the page: Account → ☠️ Danger.
- Tick the confirmation checkbox and click “Delete account”.
2) What data is deleted
- User profile, settings, and OAuth links.
- Posts, comments, reactions, votes, subscriptions/friends, and notifications.
- Media (database records) and files that belong to the user (best-effort).
- Game data: arena, quests, inventory, wallet/resources (if present in the database).
We remove records from tables containing user_id as well as other typical relations. If new modules are added in the future, deletion should also cover them through the schema-aware mechanism.
3) What data may be anonymized
For security and abuse-prevention purposes, some system logs may be retained without a direct link to your account (user_id anonymization in logs).
- Admin logs (admin_log)
- Security or event logs (if present)
- Technical arena/economy logs (if present)
4) Timeframes
Deletion is performed automatically immediately after confirmation. In some cases file deletion from disk may occur with a delay (best-effort) due to caches or queues. Database records are removed within a single transaction.
5) Contacts
If you cannot sign in to the account but want your data deleted, contact support and provide your login or email, if available.